I had an issue with my HVAC system, so I called Murillo Mechanical. They sent Jay and Alex out. First, they we’re on time, which I definitely appreciated. They took the time to explain what they were going to look at before starting the job. After looking at the HVAC system, they told me nothing was wrong with it. They didn’t try to sell me anything I didn’t need, and that says a lot about the character of this company. I would definitely recommend Murillo Mechanical to family and friends and anyone reading this review. Honest company.

- George R.

Ashley and her team came to my home to inspect my attic fan and determined it needed to be replaced. They contacted my home warranty company, and after approval, came out 2 days later. I definitely recommend!

- Amanda B.

After getting the run-around from a home warranty company for assistance with our air conditioning and not getting any results, I called Murillo Mechanical. They answered the call right away and met me the same day! They addressed the problem, were honest in their assessment, and were quick to make repairs! It was truly a breath of fresh air to deal with a company with quick response and an honest and true assessment! Great prices too! Best A/C guys without a doubt! I highly recommended to anyone in the area!

- Debra R.

Very professional, speedy and definitely make sound recommendations.

- John K.

Rob and his team stand by their word on quality and responsiveness after an issue I had with my HVAC system and the contractor of the house I bought. Not only did Rob pay for the one-hour service call, but he also came out and hooked the unit up. That’s customer service and backing your word. I highly recommend this company for all your heating and air conditioning needs.

- Zach S.

Where to begin? The oil boiler was on its last leg, and the temperature had dropped below freezing. I called Robert for a quote. Robert arrived that evening and had a quote the next day with an install date three days later. The whole process was easier than purchasing a cell phone. Robert’s knowledge and experience put my tenant at ease as well made myself. The day after the install, Robert did a follow-up to ensure the installation was handled properly. Robert stayed within his estimate and his timeframe. This is one company I will recommend to anyone. While I do not look forward to calling a repairman, Robert will be at the top of my list, as he is honest, punctual, reasonable, and listens to the customer for a solution.

- Beau C.

My A/C stopped working, so I asked my friend to find out who they use. They told me to call Murillo Mechanical. I called, and they scheduled the service call for the same day. The technician who came to my house was Robert. He truly was the most knowledgeable, friendly, and informative A/C contactor who has ever come to my home. He was able to find the issue and get me the options for the repair that I could afford. He was able to repair it and get the A/C running the same day. From this point on, I will always use Murillo Mechanical for any A/C repairs, and when it is time to replace my system, they will be my only call. Thank you for your wonderful service.

- John H.

Very professional. Quick, same-day job and quality products that work great to keep our home nice and cool. I definitely recommend their service.

- Heather L.

Excellent service! We have a home warranty, and they contracted with Murillo Mechanical to repair our HVAC system. Mr. Murillo responded quickly to the service request and had a technician out as soon as possible. The technician showed up ON TIME and was very courteous. They worked quickly to find a replacement motor for our system, communicated with the warranty company to get approval, and to set a return appointment for install. We have had several horrible experiences with service companies in the past that were through a warranty company. I am very, very thankful for the way our claim was handled by Murillo Mechanical. I can’t say enough about what an excellent company they are!

- Tara F.

I was looking for someone to install a tankless hot water heater in my house and found Robert. When he came by the house to give us an estimate, he was very knowledgeable and professional. We had gotten several estimates, but Robert beat them all. He was always punctual and did a great job on the install. When we ran into a snag, he immediately came to get it taken care off!! I would highly recommend Murillo Mechanical to anyone who needs work done on their home!!

- Gabriele M.

Hands-down one of the best HVAC guys around. He is professional, reliable and honest. I am a realtor of 17 years and use him frequently because he is trustworthy and has always taken care of my clients.

- Lori M.

Amazing service! They were efficient, courteous and trustworthy. They did an amazing job. I can’t thank them enough– they locked up and left their workspace spotless! I would recommend them to anyone in need of service or replacement.

- Dawn A.

Excellent service on a Sunday!!! Tech was great, respectful of my home, and HONEST!!! Prices are very fair. I will be a repeat customer!!

- Christy S.

Murillo Mechanical Installed a new system for me, as well as new ductwork under my house. I was very impressed with the company. They were on time and got the job done in a timely fashion. He and his guys were very professional and knowledgeable and answered every question that I had, which was very impressive. I will most definitely be using this company in the future, and I also recommend this company every time I see or hear that anyone needs an HVAC company.

- Katie L.

We contacted Rob, the owner, because our AC was not working. He assessed the situation and discussed options. Later that afternoon, he called us with the pricing of the options. It was nice to know we had choices. My husband and I made our choice. The unit was ordered, and within 4 days, it was installed. The team did a great job! We are completely satisfied.

- Pamela B.

Rob came highly recommended for doing work with several members of my family over many years. He was wonderful through the whole process. He gave me a great price, was fast, kept to his word, and was just a real professional. I would happily recommend him to anyone. It helps that he’s just a really nice, honest man! Thanks for helping me, Rob! I’m so grateful!

- Shelley C.

My AC went out around 1pm on a HOT day, and I have a disabled adult child who lives at home. Murillo Mechanical was at my house within hours and had my AC back up and running in no time. The owners are super friendly and caring! I know who I will be using for ALL my heating and cooling needs! Thank you so much!

- Tabitha F.

Our AC unit died in the beginning of June. We reached out to Murillo Mechanical, and they were absolutely AMAZING!! They came out on June 5th to replace our unit, and they were very professional and also talked and explained to our 4-year-old son what they were doing. I would highly recommend them to anyone!! They took care of the warranty info for us, which was amazing because we all forget to do that kind of stuff. Highly recommended!!!!!

- Derrick H.

We needed to have two float switches installed on our HVAC system. I received an estimate from Murillo Mechanical. I had a few questions that I sent. The company’s response time was incredibly quick, their prices were very competitive, and once we hired them, their work ethic was awesome. The two men who came to install the float switches were on time, did the job quickly, and were friendly. Quality was great. We’re happy we hired Murillo and would contact them again for future needs.

- Stacey C.

Hands-down the best experience when it comes to contractors I’ve had work on my house. The owner is a caring, professional and courteous business man. His employees were on time and ready to go to work, used their time efficiently, and were careful of their surroundings. By the time the job was done, I was astonished by their great quality. I definitely recommend Murillo Mechanical.

- James T.

I called from out of state to get a window air conditioner for my sister-in-law in Norfolk. I was very impressed with the speed and quality of service (and good price, too) with which it was done. All on the same day! Thank you for taking care of a relative who was suffering in the heat!

- Byron R.

Murillo Mechanical was so easy to work with. The response time was very quick and on time. Excellent service at a fair price. Perfect.

- Julie B.

Excellent response time, customer service, and professional work. I’m completely satisfied with the work completed, and they were truly a pleasure to work with. Highly recommend!

- Sheetal S.

We had our unit replaced several weeks ago. We received a quote same day, and next day we had a new unit. Clean installation, respectable and thorough workers. Reasonably priced. Our unit is working perfectly, and we have no complaints. I would highly recommend.

- Brittany P.

My heat went out 48 hours before the first winter storm of this year. I called up Murillo Mechanical, and they came to the rescue. Within 24 hours, they were at my doorstep. My furnace was replaced in 3 hours, and his workers were polite and friendly. They were clean and laid out drop cloths before starting. Additionally, they cleaned up all the leftover assembly screws in our driveway with magnets, and they vacuumed after they were done. The price was unbeatable, and thanks to them, my family will sleep warm tonight during this winter storm. Thank you, Mr. Murillo and your team, for an A+++ job!

- Aaron S.

Quick, quality service, very friendly, and great customer service. Murillo Mechanical went above and beyond when our heat stopped working. We will definitely use them again!!

- Stephanie B.

I just had all my ductwork replaced by Murillo Mechanical! First of all, the guys were super sweet! They came in for the initial quote and looked inside of vents and spent about a half hour in my crawlspace reviewing everything. They came out and showed me what was going on. I received my email of how much, and they had the job! They did it the following day (took 2 days). If I were you, I would choose them. They do many different jobs! Customer service alone sold me!

- Maryann A.

My A/C went down, and within 15 minutes of getting off the phone with my home warranty company, Mr. Murillo called me to set up an appointment. Mike was on time and had the A/C up and running within 15 minutes! Great customer service and very professional. I definitely will be using them again!

- Debbie G.

Rob and his team are prompt, professional and reliable contractors for big and small jobs. Great communication, and they act fast when emergencies come up! Rob stands by his company’s work–satisfaction guaranteed! He is our go-to contractor!

- Laura M.

I absolutely love this company!!! I will not let anyone else touch my HVAC system. I also recommend and use him with all of my real estate clients. He has never let me down and has always gone the extra mile. 5 stars is not enough!!!

- Tater R.

I’ve used Robert to install 1 new and 2 replacement A/C systems, a water heater, and a new gas line. On all of these jobs, he has shown himself to be competent, knowledgeable and honest — and he stands behind his work.

- Steven D.

Great communication and pricing! Reliable. He is my go-to HVAC guy. I’ve used him for my clients as a realtor and my personal home.

- Tara D.

Best work in Norfolk! You can’t go wrong with this company.

- Stefani A.

I recently had to have an entire split system A/C and gas furnace replaced. Murillo Mechanical is the company I chose to do the work for these reasons: 1) They were prompt on assessing the problem and giving me options for what needed to be done. 2) They did not try to sell me items I did not need. 3) They were very communicative on the whole process and timeline, and worked with my schedule as well. 3) Pricing was fair and well explained. 4) They performed a good, clean install, right on time and quickly. I was very pleased with the whole effort, especially when good service is getting hard to find. I highly recommend Murillo Mechanical and will definitely be using them again, as I own multiple properties.

- Christopher S.

Rob replaced my entire AC quickly! He offered me a fair deal. I even had a small issue due to a mistake I made, and he came right out to help me fix it the same night. He really backs up his work.

- Shelley C.

When my heating pump system went out, I spoke with a friend who recommended Murillo Mechanical. Rob came out and assessed the problem. Unfortunately, it was time to replace my 20-year-old system. Rob discussed my options, and then he and the guys got to work. They didn’t leave until everything was clean and checked thoroughly. Everyone was professional and respectful of my time and space. I would highly recommend Murillo Mechanical for any work you need to have done.

- Jill C.

Excellent customer service. Knowledgeable. Straightforward. Does great work.

- Stefani B.

I would never let anyone else go near my HVAC system. They are fast, professional and friendly! If you use someone else, you are doing something wrong! Highest recommendation!

- Sean R.

I recently had Murillo Mechanical replace my AC and was very pleased with the service I received. They fit me in their schedule extremely quickly, especially seeing how we are currently in peak season for needing AC work. The technicians were prompt and friendly and had the job completed way sooner than I had expected. Scheduling was a breeze, and they were very pleasant to work with all around. I would highly recommend them.

- Jessica S.

Everything was exceptional! The best I’ve ever worked with!

- Emerson P.

Undeniably the best! Care and customer service like no other. They are very knowledgeable and explain in detail how to achieve the best-quality product on every budget. I would highly recommend Murillo Mechanical. They are dependable, reliable and fully stand behind their work. All around, the best!

- Luis L.

Very professional, and his quality of work is outstanding!!!!! 5 stars.

- Tommy H.

Arrived on time and left a job well done. Excellent service!

- Ilyana W.

On-time and dependable service with a smile. Very trustworthy and knowledgeable. I have used this company a few times with no need for a callback. Always fixed right the first time. My family and I would highly recommend them for all your HVAC needs.

- Chris H.

Murillo Mechanical was fantastic! Robert and his team were always quick to respond and answer all questions! I am someone who knows nothing about AC, but they made me feel comfortable and did multiple walk-throughs. We wanted all of the work completed before we moved in, and Robert made it happen! I definitely recommend them to anyone with HVAC needs!

- Lindsay G.

Thank you to Murillo Mechanical on the quick response time and great price on the new AC and heat system!!! They offer military discounts and great deals on units!!!! I highly recommend for reliability!!!! I am letting family and friends know who to go to for their HVAC needs!!!!!! Thank you again, Murillo Mechanical!!!!

- John G.

Robert responded promptly and efficiently assessed the problem. He gave me my options. A new unit was indicated. He couldn’t get the new unit until Monday. However, on Sunday, he called and wanted to know if he could install the unit that very day. Yes! In very hot weather, the two men installed the unit, and we soon had cool air. I will call Murillo Mechanical and recommend them to anyone for any HVAC problem.

- Sharon H.

I can’t say enough about Murillo Mechanical and the contractor who installed a new system in our condo. Of the 3 quotes received, Murillo Mechanical clearly stood out as a company that understood customer service and actually listened to and answered my questions with respect and a genuine concern. I would definitely recommend them for your HVAC needs.

- Jim R.

All-star work at an all-star price. I have used him multiple times on my properties. I highly encourage others to use him. Very military friendly.

- Matt W.

Murillo Mechanical was quick to book in a timely fashion and quick to pinpoint the repair. Their follow-through with issues caused by external sources was excellent in resolving issues that should have never occurred in the first place. Glad all issues have been resolved.

- Kimberly B.

I have called upon Mr. Murillo to service my 3 rentals and my home, and he is always prompt to respond. He is honest, dependable, and offers the best prices and service. I strongly support and recommend his business!

- Raymond A.

Robert and team are ALWAYS my go-tos for personal and client jobs. They’re quick, dependable, honest and just great people! I can’t recommend Murillo Mechanical enough.

- Tyler F.

This business came to me through my home warranty. Although the warranty company was terrible, Murillo Mechanical was easy to work with. They quickly came out, diagnosed the problem, priced the parts, and supplied all the information to the home warranty company and directly to me. Ultimately after getting a buy-out from the warranty company, which would have allowed me to choose any HVAC company, I still went with Murillo because they were honest, upfront, patient, and fair. They were also able to install almost immediately after we made the decision to replace. When I thought I might have an issue with the brand-new system, the owner sent someone out first thing the next morning to check it out. Although there was no problem found (just a really hot day combined with poor insulation and air leaking from attic), I was reassured by having them come take a look and even providing recommendations to keep it as cool as possible. I highly recommend Murillo Mechanical for your HVAC needs.

- CJ S.

I have used Rob for several projects and full HVAC system installations. He is priced right, does excellent work, and is timely and professional. He takes pride in his work. One of the few contractors who puts his clients ‘satisfaction first and will do whatever it takes to make sure you are happy with his work. Highly recommend!!!

- Jay J.

Friendly service, prompt, professional, good quality. I would recommend them and will use them again in the future. I wouldn’t trust my home improvement needs to anyone else!

- Charleena H.

Great prices. Quick service and great quality of work.

- James M.

Murillo was here quickly and tackled a really difficult duct job for a very fair price. They were professional, worked hard until the job was done, addressed all our concerns, and best of all, did the job right!! Very satisfied. Highly recommend.

- James B.

Got my unit back up and running at a fair price. Really fast service.

- Daniel G.

When my AC unit went south, I called a local chain company for an estimate. I was completely shocked of the estimate and the time it would take to complete. I heard of Murillo Mechanical from several friends. Not only did they come in hundreds lower and my AC was back on the following day. Their complete professionalism and attention detail had my home livable again. Thanks, guys.

- Doug H.

I can’t thank Rob Murillo and his guys enough for going above and beyond to offer me such great customer service! When it was discovered I needed to have my old unit replaced, while I’m still working on recovering from the overwhelming flood issue I had a couple weeks earlier, he went above and beyond customer service and immediately came up with a plan to help me. It’s so refreshing to work with such a great, honest, genuine guy, and I will never forget how he went out of his way to help me, minutes after meeting me. I’ll definitely be a forever customer! I highly recommend Rob for any of your mechanical needs. You won’t find a more honest, hardworking business owner who will treat you better than Rob! I feel so blessed; his immediate offer to work with me to get a new unit so fast, to organizing a great team of guys to show up bright and early Monday morning to get it installed for me right away. So many people tend to focus on the bad when something negative happens, but I wanted to take a minute and share my thanks and gratitude!

- Erin M.

We’ve tried several different HVAC companies for our annual service and have been unhappy with them all. Then we tried Murillo Mechanical. What a difference! These guys were experienced and actually knew what they were doing. When we started having problems with our heat pump and water heater, we asked Murillo about replacing them. They gave us a range of options at different price points to choose from and gave us the pros and cons of each of them. They even explained why the most expensive model was not a good choice for our house. In the end, we got much better systems than were original to our house. We immediately noticed how much quieter our mechanical systems are. I highly recommend Murillo Mechanical for your HVAC needs.

- Kristofer C.

After calling 4 different companies without getting somebody to come out and check what is wrong with our AC, this company answered and told me they will call me back in about 1 hour, which happened indeed. After 2 more hours, Robert was at our business on a Saturday after 4 pm to check what is wrong and managed to fix it in about 20 min. Thank you so much!

- Monica K.

Our HVAC system broke a day before my wife was due with our second son. With a newborn on the way, as well as a heat wave, this was a no-joke, life-threatening emergency. Murillo Mechanical responded to my 6:30am message the next day within minutes, and a servicer arrived within just over an hour. The problem(s) with my HVAC system turned out to be complicated, but Jay and Robert kept me in the loop and generously gave of their time while I was in the hospital. When their distributor failed to timely ship a crucial part due to COVID delays, Jay drove to two separate warehouses to pick it up himself. Then, despite the time of day (night), he installed the part, fulfilling his promise of when the AC would be repaired. This company goes over the top for its customers. I would recommend them to anyone experiencing an emergency or otherwise.

- Jeff D.