My heat went out 48hours before the first winter storm of this year... I called up Murillo Mechanical and they came to the rescue. Within 24 hours they were at my doorstep. My furnace was replaced in 3 hours, his workers were polite and friendly. They were cleanly and laid out drop cloths before starting. Additionally they cleaned up all the leftover assembly screws in our driveway with magnets, and they vacuumed after they were done. The price was unbeatable... and thanks to them my family will sleep warm tonight during this winter storm....Thankyou Mr Murillo and your team for an A+++ job!
Rob and his team stand by their word on quality and responsiveness after an issue I had with my HVAC and the contractor of the house I bought. Not only did Rob pay for the one hour service call, he came out and hooked the unit up like it was supposed to. That's customer serice and backing your word. I highly recommend this company for all your heating and air conditioning needs.
Where to begin? The oil boiler was on its last leg and the temperature had dropped below freezing. I called Robert for a quote. Robert arrived that evening and had a quote the next day with an install date three days later. The whole process was easier than purchasing a cell phone. Robert's knowledge and experience put my tenant at ease as well made myself. The day after the install, Robert did a follow up to ensure the installation was handled properly. Robert stayed within his estimate and his time frame. This is one company I will recommend to anyone. While I do not look forward to calling a repairman, Robert will be at the top of my list as he is honest, punctual, reasonable, and listens to the customer for a solution.
To Whom It May Concern:
This past March my husband and I were fortunate enough to purchase our first home. Since it is our starter home it was a bit of a fixer upper and we ended up needing the assistance of several contractors to get the house in living condition. Robert Murillo is the individual we selected for our HVAC needs. Robert was responsible for providing and installing the HVAC unit, our water heater and the gas range. Of all three contractors we used I was the most pleased with Robert's work, he was punctual, neat, and completed his contract to the letter including finishing ahead of schedule. Robert even went above and beyond what I believe his responsibilities were as our contractor to make sure we were satisfied by having an excellent working relationship with the other contractors and even offering to help my husband install our dishwasher. I appreciated how he respected our time by always calling ahead instead of just showing up even though he was provided a key to the property. I also really appreciated the way he conducted himself, he was always polite and spoke in a professional manner. We thoroughly enjoyed the service Robert provided through what was a very stressful and frustrating time of renovating our home and I recommend him to anyone I come in contact with needing help with heating or cooling.
Kristy L. Mings
To Whom It May Concern:
We are writing to share with you our knowledge of ROBERT MURILLO. We knew him through our son's, Ron & Rusty Sweeney. They owned a HVAC business in Norfolk called "Sweeney Mechanical" for 23 years. The business closed in 2003, but if Ron were still alive, we know he would have nothing but high praises for Robert's character and work ethics. Our family always heard the praises of this young man. He was known to always go the extra mile and was dedicated to having the customer satisfied.
Through those years, we came to also know Robert as a very kind and outgoing person. We are now in our mid-70's, but we are proud to write this letter of reference. In fact we think so highly of him that he will be putting in a new 2-1/2 ton gas pack unit at our home.
Raymond & Beverly Sweeney
To whom it may concern:
Rob Murillo has been the sole service contractor on my home for the past several years. He has proven to be an invaluable asset both for myself and the friends and family I have recommended him to. He is reliable, hard-working, conscientious and honest in all of his endeavors. He is not only technically knowledgeable, but also possesses a great deal of charisma that serves him in dealing with clients he comes in contact with. I am certain these traits are what earns him a solid reputation as well as widening circle of repeat referral business.
As an executive in the home warranty industry I am in contact with contractors on a daily basis. If all of them were as competent as Rob, the level of stress in my job would be considerably lessoned. A well rounded, caring and dedicated individual such as Rob is difficult to come by, and I would consider him a serious candidate for any position he pursues. Any company would be foolish to let an opportunity to hire an employee as qualified as Rob slip through their fingers. He most certainly earns my highest recommendation.
Old Republic Home Protection
Arrived on time and left a job well done. Excellent service!
Very professional and his quality of work is outstanding!!!!!
Great people, and extremely knowledgeable with fast service. I always go to them.
Murillo Mechanical was fantastic! Robert and his team were always quick to respond and answer all questions! Being someone who knows nothing about AC they made me feel comfortable and did multiple walk throughs. We wanted all of the work completed before we moved in and Robert made it happen! I definitely recommend them to anyone with HVAC needs!
"SAVIOR! That's all I can say! Hopefully long story short...after getting the run around from a home warranty company for assistance with our air-conditioning, and not getting any results, I called Murillo Mechanical who answered the call right away, and met me the same day! They addressed the problem, were honest in their assessment, and were quick to make repairs! It was truly a breath of fresh air to deal with a company with quick response, and honest and true assessment! Great prices too! Best A/C guys "Without a doubt"! Highly recommended to anyone in the area!"
Hands down best experience when it comes to contractors I've had work on my house. The owner is a caring, professional and courteous business man, his employees were on time and ready to go to work using their time efficiently and were careful of their surroundings. By the time the job done I was astonished by their great quality. I definitely recommend Murillo Mechanical.
We had our unit replaced several weeks ago. We received a quote same day and next day we had a new unit. Clean installation, respectable and thorough workers. Reasonably priced. Our unit is working perfectly and we have no complaints. Would highly recommend.
I called from out of state to get a window air conditioner for my sister-in-law in Norfolk. I was very impressed with the speed and quality of service (and good price, too) in which it was done. All on the same day! Thank you for taking care of a relative who was suffering in the heat!
Thank you to Murillo Mechanical on the quick response time and great price on the new AC and Heat System!!! They offer military discount and great deals on units!!!! Highly Recommend for reliability!!!! I am letting family and friends know who to go to for there HVAC needs!!!!!! Thank you again Murillo Mechanical!!
After calling 4 different companies without getting somebody to come out and check what is wrong with our AC this company answered and told me they will call me back in about 1 h which happened indeed. After 2 more hours Robert was at our business on a Saturday after 4 pm to check what is wrong and managed to fix it in about 20 min. Thank you so much!
Murillo was so easy to work with the response time was very quick and on time. Excellent service at a fair price. Perfect.
Excellent response time, customer service, and professional work. Completely satisfied with work completed, and they were truly a pleasure to work with. Highly recommend!